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Design Phase - Step
2: Define detailed,
lower level
processes |
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Existing
organisation
systems/procedures/documentation,
as well as our
extensive database
of processes (15
000+ processes) form
the basis of process
design, with
involvement of the
respective Employees
executing the
processes and
facilitated by our
experienced
Consultants.
Incremental process
improvements result
during this phase,
as solutions are
recommended where
gaps are identified
and Employees often
also regard this as
an opportunity to
implement pending
changes and
improvements in
current processes. |
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Design Phase - Step
3: Integrate
relevant
requirements |
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Our
unique approach
entails the
integration of
relevant
requirements of
applicable
standards/guidelines
within the business
procedures, ensuring
compliance to
requirements in the
execution thereof.
Procedures are
reviewed for
approval by the
relevant functional
owners before
inclusion in the
EBMS.
Different views are
created, based on
the contents of
these individual
standards/
requirements, with
links to defined
business procedures
addressing the
respective
requirements.
Currently, we design
procedures to ensure
compliance to any
combination of the
following
standards/requirements: |
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ISO 9001:2000 |
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ISO 14001 |
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OHSAS 18001 |
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CAP™ |
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South African
Excellence Model |
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Legal Requirements
(OHS Act/MHS
Act/Railway Safety
Regulations/HACCP) |
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Corporate
Governance (King
II/Turnbull/Sarbanes-Oxley) |
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Asset Management
(PAS 55) |
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Business
Continuity (PAS 56) |
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Design Phase - Step
4: Acceptance
testing |
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Upon completion of
the EBMS build,
internal testing and
correction is
completed before
final acceptance
testing and approval
by the Customer. The
EBMS is then
published for use by
all Employees, and
the system is placed
under strict change
control. |
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3. Implementation
phase |
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During this phase we
provide guidance and
assistance (and
supporting software
products, if
required) with the
implementation of
new business
procedures -
normally processes
outside the normal
scope of business
and specific to the
standards/guidelines/legal
requirements.
This includes: |
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EBMS maintenance
and awareness
training |
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Corrective and
preventive actions |
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Performance
monitoring and
measurement |
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Perception surveys |
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Inspections |
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4. Assessment phase |
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There are various
methods of
assessment available
to organisations.
Again we could
provide assistance
and/or supporting
products: |
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Internal and 2nd
party audits (SHEQ/Legal
compliance/Business
continuity/etc.) |
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Self Assessment to
the SA Excellence
Model |
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Analysis of data |
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5. Review phase |
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|
We provide
assistance in
defining the
approach to
conducting
Management Reviews.
Data analyses from
the Assessment Phase
form the basis of
Management Reviews.
Additional input
requirements are
defined and the
review outputs are
structured as
actions in the
Improvement Phase. |
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6. Improvement phase |
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|
Improvement and
change activities
are structured and
managed to ensure
controlled change,
with the management
of activities to
closure. Improvement
results are
quantified and,
where applicable
reflected against
baselines determined
during the Analysis
phase.
Note:
Various other IRCA
Global services and
products will
integrate with the
Consulting Division
services and
products within
various phases to
provide a total
solution. |
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|
Benefits of our
concept of
integration: |
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|
 |
Line ownership and
understanding of
their role in
fulfilling relevant
requirements -
through their
involvement in the
EBMS design phase. |
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Employees conform
to relevant
requirements in the
execution of their
daily tasks - this
enhances operational
control and ensures
consistency in
execution. |
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Procedures can be
used to develop
process metrics – as
the basis for the
design of a
Management
Information System. |
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|
Different views of
the organisation
allow for ease of
integration of new
or changed standards
and requirements. |
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|
Benefits of the EBMS: |
|
|
|
|
Procedures can be
used as the basis
for employee
training and
development. |
|
|
Only current
procedures/policies/standards/forms/etc.
are available to all
employees registered
on the IT network. |
|
|
The EBMS is linked
to other IT systems
in the organisation
– providing direct
access to relevant
documentation and
systems or even
transactions. |
|
|
Changed/Updated
procedures become
available
immediately through
the EBMS. |
|
|
The system is
easily maintained
in-house – full
training is provided
to ensure
organisation
ownership after
completion of the
system design. |
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|
Clearly defined
processes form the
basis for continual
improvement –
incremental and
breakthrough. |
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Other Consulting
Division Services
and Products |
|
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|
Refer to the
relevant marketing
brochures for: |
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Auditing services |
|
|
Auditing software
(IRCA Global Audit
Software, Audit
Master) |
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|
Audit Protocols
(CAP™, Legal
Compliance, Business
Continuity) |
|
|
Corrective Action
6 |
|
|
H-QMS Software |
|
|
Legal Compliance
System Toolkit |
|
|
SA Excellence
Model |
|
|
Care Metrics
(Customer and
Employee
Satisfaction
Surveys) |
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